Returns Policy
Changed your mind about a ready-to-assemble order? Here’s how returns work.
Last updated: October 2026
1. Eligibility for returns
- Ready-to-assemble cabinets and hardware can be returned within 30 days of delivery.
- Items must be unused and in their original, unopened packaging.
2. Non-returnable items
- Factory-assembled and custom orders are final sale and cannot be returned.
- Trim pieces and other accessories are not eligible for return.
3. Restocking fee & return shipping
- Approved returns of cabinets or hardware are subject to a 20% restocking fee.
- Customers are responsible for return shipping costs.
4. Refunds
Once we receive and inspect your return, refunds are issued to your original payment method within 30 days.
5. How to start a return
Contact us to request a return authorization before sending anything back.
Contact us6. Damage claims & replacements
Filing a claim
If your order arrives with visible damage, note it on the delivery paperwork at the time of delivery. Then contact us with your order number, photos of the full damaged item or panel (not close-ups), a description of the damage, and the item’s SKU or model number if you have it.
Reporting windows
Visible damage: 7 days from delivery. Concealed damage or missing items: 14 days from delivery.
Before you assemble
Inspect all cabinet components before assembling or installing. If you find damage, defects, or missing parts, stop and contact us right away. Claims made after a product has been assembled, installed, or altered (cut, glued, painted, etc.) may be denied, since we can no longer verify its original condition.
While your claim is open
In most cases you won’t need to return the damaged item — please just hold onto it until your claim is resolved. Replacements generally ship within 7–10 business days. If repeated replacements don’t resolve the issue, we may issue a full refund instead.
7. Exclusions
- Claims do not cover damage from misuse, improper installation, water exposure, or unauthorized repairs or modifications.
- Slight variation in color, wood-grain pattern, and texture between production batches — and gradual color changes from light exposure over time — are normal, not defects.
- If your final order doesn’t match your free design quote, contact us directly and we’ll help sort it out.
Cabford Cabinetry is a brand of Arcaya Inc., 1915 Democracy Pt, 2nd Fl, Ste 240, Colorado Springs, CO 80908 · [email protected] · (908) 346-0288